Frequently Asked Questions
Everything you need to know about your Hello Black Child order.
What is the typical shipping time for orders?
Standard shipping usually takes 5-7 business days within the continental United States. International shipping times vary by location, typically arriving within 10-15 business days.
How do I determine the right size for my child?
We provide a detailed size guide on every product page. We recommend measuring your child's height and chest and comparing it to our chart, as our garments are designed for a comfortable, true-to-size fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with tags attached.
Are the materials used safe for sensitive skin?
Absolutely. We prioritize high-quality, breathable fabrics like organic cotton and soft blends to ensure our apparel is gentle on your child's skin and durable enough for play.
How can I track my package after purchase?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.